Stairway Real Estate Pty Ltd, ABN 87 661 344 976 (we, us, our). Last updated: 14 October 2026.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains how we collect, hold, use and disclose your personal information.
What we collect
We collect the information we need to provide our services including sales, property management, buyer’s agent and appraisal services. This may include:
- contact details (name, address, phone, email, date of birth);
- identity details. Identity checks and records are handled through our compliance providers (Complidesk, APLYiD, AUSTRAC) and kept as long as the law requires. We do not keep our own copies of ID documents after checking them;
- information in and related to applications, offers and agreements, such as income, employment, rental history and referees;
- sensitive information, such as criminal history or health information, only where it is included on a form we need to keep and you have provided it;
- open home sign-in details;
- details of properties you own, sell, buy, lease or rent;
- website, cookie and device data, and photos, video and camera footage (see below); and
- your enquiries and our correspondence with you.
Bank and payment details are held only in our third-party software systems. If you do not give us the information we ask for, we may not be able to provide our services. Where practicable you may deal with us anonymously or by pseudonym, but in most cases we need to know who you are.
How we collect it
We collect information directly from you (in person, by phone, email, forms, open homes or our website). We may also collect it from your representatives, vendors, landlords, referees, tenancy databases, listing portals, government bodies and public sources.
Why we collect, use and disclose it
We use personal information to:
- provide, market, sell, lease and manage properties and our other services;
- assess applications and offers, and manage tenancies and transactions;
- communicate with you and respond to enquiries and complaints;
- meet our legal obligations (including real estate, tenancy, tax and anti-money laundering laws); and
- operate and improve our business and website.
We may send you marketing emails and SMS, including to people who sign in at our open homes. To opt out, reply STOP to an SMS or use the unsubscribe link in an email. You can also opt out by emailing or texting us your full name and the email address or mobile number to remove, or by ticking the opt-out box on our sign-in forms. We need this information so we can action your request correctly.
Who we disclose it to
We disclose personal information only as needed for the purposes above. This may include:
- listing portals (such as realestate.com.au and Domain);
- landlords, vendors and their representatives;
- conveyancers, lenders and valuers;
- software and cloud service providers that host or process our data (such as Box+Dice, PropertyTree, Dropbox and Complidesk);
- tenancy databases (such as TICA), but only after we have told you in writing;
- tradespeople and photographers, only where agreed with you; and
- government bodies, regulators and others where required or authorised by law.
We do not sell personal information.
Overseas disclosure
Some of our software providers (including Dropbox) may store or process data outside Australia, including in the United States and other countries where those providers operate. If you, or an owner or seller, are located overseas, we may send information to you or your representatives in that country. Where we disclose information overseas, we take reasonable steps to ensure the recipient handles it in line with the Australian Privacy Principles.
Cameras, photos and video
We use cameras at our office and may use them at open homes for security, and to take photos or videos for marketing. When we use cameras at open homes it will be in plain view and obvious, and we will not publish faces of people in our marketing without their consent. Properties we manage or sell may also have cameras (such as security, doorbell or even hidden cameras) operated by owners, tenants, visitors or others. We do not control those cameras and are not responsible for how they collect or use information. Because people may record at a property without telling us, you should assume you may be recorded by video and/or audio at any property, including during open homes.
Website and cookies
Our website uses cookies and analytics tools to see how visitors use it. You can block cookies in your browser settings, but parts of the site may not work properly. Our website may link to other sites, and we are not responsible for their privacy practices.
Security and retention
We store information in our software systems, on our computers and local network storage, on staff mobile phones (including emails and text messages) and occasionally in hard copy. We take reasonable steps to protect it, including passwords, access controls and reputable service providers. We keep information, including correspondence, for as long as required by law or needed for our business (including to deal with a future complaint or claim), then securely destroy or de-identify it. You can ask us to delete information about you. We will consider your request and delete what we can, but we may need to keep some information, such as records of a transaction or our dealings with you, for legal reasons or to deal with a future complaint or claim. If a data breach is likely to cause serious harm, we will notify affected people and the Office of the Australian Information Commissioner (OAIC) as required by law.
Access and correction
You can ask to access or correct the personal information we hold about you by contacting us. We will respond within a reasonable time. We may refuse access or correction where the law allows, and if we do we will tell you why. We may charge a reasonable fee for providing access, but not for asking us to delete or correct information.
Complaints
If you have a privacy concern, contact us and we will investigate and respond within a reasonable time. If you are not satisfied, you can complain to the OAIC (oaic.gov.au, 1300 363 992).
Contact us
Privacy Officer: Brian Hubbard, Director
Email: admin@stairwayrealestate.com.au
Phone: 0405 358 960
Changes to this policy
We may update this policy from time to time. The current version is always on our website.